We love our customers header banner

Four Ways to Deliver Exceptional Customer Service

Customer service is a necessity for your business to survive for the long-term. Today’s consumer expects a quality experience when they pay for a product or service, otherwise they’ll take their business elsewhere.

According to marketer and serial entrepreneur, Peter Shankman, the economy of the future will be fueled by organizations who offer the best customer service.

“The economy of the next fifty years will be powered by customer service. Why? Because in the very near future, only the sentiment of a customer’s interaction with you will determine whether that customer brings in new ones, or lets your business die,” said Shankman.

Shankman is right. Now it is mandatory that you pay close attention to the needs of your customers and provide them with the best customer service in order to maintain your relationship with them overtime.

One of the best ways for an organization to scale their customer service needs is by relying on a variety of procedures and tools to help ensure a company is able to address the growing needs of their customers with their existing resources and staff.

Here are four ways your organization can use a succinct strategy and a few impactful tools to empower its customer service efforts. Read on …


5 Shareable Facts About Small Business Saturday That Will Change Your Day, Maybe Life

Thanksgiving is a few days away and with that, holiday shopping officially kicks off—unless you’re one of those folks that gets it done by Halloween. We all have heard of Black Friday and the rebooted Cyber Monday, but have you heard of their counterpart, Small Business Saturday? Small Business Saturday is exactly what it sounds like, a day where you’re encouraged to buy local and it’s this weekend.

With that, we’d too like to encourage you to do your holiday shopping with your local merchants, makers, and cupcake bakers. Here are five facts that’ll—hopefully—inspire you to spend your hard-earned cash with the hard-workers in your neighborhood. For you small businesses out there, SumAll has your back. See how we’re helping over 300,000 folks just like you track their data and make better business decisions.  Read on …


Meet SumAll: Sam Moritz, Marketing Consultant

In a continuing effort to show our lighter (and brighter) side, we’re here with our latest installment of Meet SumAll. This time around we introduce you to Sam, who—aside from bringing you SumAll’s latest products—is undoubtedly our very own “class clown.”

Need some evidence? Start here, then read his interview below. Want to meet more of our awesome team? Head in this direction.

Read on …


4 Habits Your Team Should Adopt to Build a Collaborative Workspace

These days, collaboration is everywhere and anywhere. And that’s a great thing. Especially when you know that companies could gain $900 billion to $1.3 trillion in annual value if they improved their communication and collaboration skills (according to a McKinsey study).

It’s easy to want a collaborative environment, but it’s harder to actually make it work in the long term. That’s why we’ve put together four easy steps you could take today to start walking in the right direction. Here they are: Read on …


Run for Your Life! How Fitness Apps Can Help You Lead a Healthier Lifestyle

I choose not to work in a traditional office environment for many reasons, one of the major points being that I can’t sit still. Yes, I’ve thought about getting on the mood enhancing drug prescription bandwagon in order to sedate myself from the hours of 6am to 5pm (I have to factor in awakening from a peaceful slumber and forcing a pre-coffee commute), but then I wouldn’t be the fast-talking, late-sleeping, can’t-sit-still version of myself that makes me, well, me. People like me live longer, anyway, so I feel that I’ll be able to carry out my non-conformist campaign for at least another century.

But in case you’re in the typical position of relying on The Man to dole out your paycheck in exchange for 45 or more hours of your time per week, both myself and the Surgeon General recommend a regular exercise regimen to combat unwanted weight gain, the blues, and studio apartment bedbug infestations (not necessarily in that order). If you can’t stand the 105 degree heat of a Bikram yoga studio, the sting of Pilates, or other semi-masochistic modes of biological contortion, kick it old school with a good run, assisted by these tried and true apps. Read on …