Be a SumAll Beta Tester for Zendesk

Are you one of the 40,000+ companies and businesses using Zendesk for all of your customer service needs? Want to be a SumAll beta tester? We want to hear from you!

Our developers are working diligently on an integration with Zendesk that would allow you to see important datasets, everything from time spent on answering tickets to average number of tickets per day. Tracking this type of data in SumAll will allow you to see how your customer service stacks up with things like your customer engagement on social media, your site traffic, sales, etc. If you’re interested in gaining early access to this integration, please fill out the form below and we’ll be in touch as soon as we’re ready to let you start testing. Read on …


The Basic Guide to SEO: 5 Latest Trends and Tips for 2015

While Google continues to update its search engine algorithms (sometimes twice in one month), it’s no wonder the field of SEO is littered with speculation and hypothetical practices.

Constantly improving search engine software means many SEO experts are heading towards a more holistic approach more in line with content marketing strategy and traditional marketing techniques. In this article, I’ll share current trends and other tips to use when developing your latest SEO plan for the future. Read on …


The Ultimate Guide to Scaling Your Social Media Content

There seems to be a constant debate over achieving the perfect balance of creating quality content to share on social media, while maintaining the right quantity of that content to continually reach your audience without sacrificing quality.

It’s entirely possible to achieve this balanced approach to creating social media content by slowly scaling your efforts to reach your social media followers on a regular basis with messaging that’s valuable to them, related to your brand and drives results for your business.

Often organizations focus on getting a larger audience on social media for the sake of getting a larger audience, but this shouldn’t be the main reason you’re scaling your content to the next level. Read on …


Boosting Facebook Posts: What You Get When You Spend $5

Ever since Facebook changed the way they serve updates created by company pages to the people that like that page, we’ve seen a sharp decline in the number of our fans that see our updates. We know we’re not alone in this, as it’s usually the first thing on anyone’s lips when social media comes up in discussion.

As I write this, SumAll’s Facebook page has just over 18,000 fans, and in the past few months when we share an update, it usually gets served to no more than 200 of our fans. Read on …