3 minute read

The Difference Between a Community Manager and a Social Media Manager

Not all social media roles are created equal. The lines between the roles of community managers versus social media managers often get blurred. Many organizations use the terms interchangeably and assume that a social media manager will manage community and that a community manager will be strategic in social media. That isn’t always the case.

For the sake of your career and clarity, it is important to understand the distinct responsibilities and the metrics that you pay attention to as a community manager or a social media manager. I chatted with Brea Watts, freelance community manager for women-owned small businesses and former community manager at Blackberry about the distinct differences in these roles. Continue reading “The Difference Between a Community Manager and a Social Media Manager”


2 minute read

Recommended for You: How Netflix Uses Data to Keep You on Your Couch

Netflix has over 50 million members, myself included. And they know a lot about us. No, they don’t know that I had a delicious chicken parm for lunch today, or that I’m technically on a Paleo diet but I can’t muster the strength to deny myself a hot, saucy sandwich from time to time. But they do know that I’ve been watching old episodes of 30 Rock after work. And that I watched the entire first season of Orange is the New Black over the course of two days (I think it was raining that weekend?).

What I’m trying to say is, Netflix has a lot of data. Not only are they tracking what we’re watching, but also when and where we’re watching, whether we’re watching full episodes or pausing and coming back to them. They track all these things because they know how valuable data is. How, if used well, data can improve their product, their customer experience, and of course, their bottom line. Continue reading “Recommended for You: How Netflix Uses Data to Keep You on Your Couch”


3 minute read

What I Learned from the NYC Periscope Summit

September was the month of social media conferences. In the last 4 weeks, 10 large industry conferences have happened, one of them being the first Periscope Summit. A few hundred influencers and live-streaming enthusiasts gathered in NYC for two days of panels, keynotes, and intimate talks. I was there to get the scoop on this brand-new, game-changing platform.

Periscope is the perfect blend of all our favorite features from Twitter, Instagram, and webinars. You can follow and comment in real-time, you can share your praise with a tap, and you can learn while you are on the go. I’ve shared the periscope basics already, but the one thing that became clear during the summit was the sense of community and vulnerability that it creates among complete strangers. People feel connected to someone’s circumstance through a mobile phone’s screen. That’s powerful. Continue reading “What I Learned from the NYC Periscope Summit”


3 minute read

The Small Business Owner’s Strategy to Building an Email List Quickly

Small business owners seriously underestimate the power of being invited into their target customer’s inbox.

Although inboxes are flooded with sales and promotional emails from retailers, there is evidence that proves that email is still one of the best ways to engage an audience and acquire customers. Case in point: Continue reading “The Small Business Owner’s Strategy to Building an Email List Quickly”


4 minute read

How to Streamline Blog Post Promotion on Twitter

If you clicked into this blog post, you probably struggle with figuring out how to say the same thing over and over again on social media. You spent hours writing that blog post, so it’s only right that you promote it as much as possible, especially since the average lifespan of a tweet is about 18 minutes. With an audience of over 11,000 followers across time zones, there is no denying that not all of our followers see all of our tweets. Thus, sharing blog posts consistently on our channels according to a schedule helps to maximize our content and promotional efforts.

Consistently resharing can seem spammy, but it is acceptable, even encouraged to share, because the feed goes quickly and your audience may miss your update. Think about tools like Meet Edgar and Buffer that make it easy for content to be reshared. They wouldn’t exist if it didn’t work well. In order to add value, they need to be able to see and consume your content. By switching up the titles and using different images with each post, you can diversify your updates to be more organic and well received. Continue reading “How to Streamline Blog Post Promotion on Twitter”